Using group dynamics to manage nursing aides.

Abstract

With management and group dynamics education, peer and administrative support, and clear expectations, RNs can manage NAs. Without these supports, NAs may deliver the kind of care they see fit. Unfortunately, NAs have not been educated, socialized, or licensed into the nursing profession and do not necessarily hold the same values of quality of care that professional RNs hold. Older consumers in nursing homes deserve no less.