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PubMed · 10123581

Appointment breaking: causes and solutions.

A G Bean·J Talaga
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Abstract

From a review of research on health care appointment breaking, the authors find that patient demographic characteristics, psychosocial problems, previous appointment keeping, health beliefs, and situational factors predict no-show behavior. Suggestions are offered for designing the marketing mix to increase patient appointment keeping. Methods for mitigating the negative effects of no-shows on health care providers are described.

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Appointments and SchedulesAttitude to HealthData CollectionDemographyHealth ServicesHealth Services ResearchHumansMarketing of Health ServicesPatient CompliancePlanning TechniquesReminder SystemsSocioeconomic FactorsUnited StatesJournal ArticleReview

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A G Bean, J Talaga. 1992. Appointment breaking: causes and solutions.. https://pubmed.ncbi.nlm.nih.gov/10123581/

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