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PubMed · 10131019

The internal customer.

G H Labovitz·M Lowenhaupt
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Abstract

To realize the full potential of CQI, the needs of internal customers throughout the health care organization must be met. This is best done through a collaborative customer-supplier dialogue, where suppliers take the initiative to understand their internal customers' needs and make their own requirements clear. Unfortunately, physicians--the most critical group of internal customers--are unaccustomed to collaborative efforts and are often unwilling to participate in CQI training. The solution is to use the customer-supplier dialogue to understand physicians' unique needs so that they can be trained effectively and drawn into the CQI process.

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Consumer BehaviorInservice TrainingInterdepartmental RelationsMedical Staff, HospitalPlanning TechniquesTotal Quality ManagementUnited StatesJournal Article

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G H Labovitz, M Lowenhaupt. 1993. The internal customer.. https://pubmed.ncbi.nlm.nih.gov/10131019/

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