PubMed · 10136820
Continuous quality improvement and the utilization management process.
Abstract
How does a managed health plan create a formalized utilization management program using quality improvement processes? One HMO is going through this process, trying to keep a Byzantine project simple through Deming's teachings. The author recounts this managed care organization's experiences.
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T Schwarz. 1994. Continuous quality improvement and the utilization management process.. https://pubmed.ncbi.nlm.nih.gov/10136820/
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