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PubMed · 10139395

Driving the quality transformation: what's missing?

J L Reinertsen
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Abstract

Around the country, healthcare providers are using the tools of continuous improvement to redesign patient care, match customer needs with available resources, and make management decisions based on data-driven analyses of key processes. Initiatives such as these are producing positive changes within healthcare organizations, but two serious barriers all but preclude improvement at the system level: a compensation process that punishes innovation and the emergence of integrated care systems that lack a common vision. Unless these barriers can be removed, insists the author, healthcare providers ultimately will be unsuccessful in their effort to improve value for their customers.

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Consumer BehaviorMinnesotaMulti-Institutional SystemsOrganizational InnovationPlanning TechniquesSystems IntegrationTotal Quality ManagementJournal Article

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J L Reinertsen. Driving the quality transformation: what's missing?. https://pubmed.ncbi.nlm.nih.gov/10139395/

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