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Quality improvement--boon or boondoggle?

M A Paterson·J Wendel
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Abstract

Is quality improvement (QI) reducing healthcare costs while improving patient care? Researchers find that QI has improved employee satisfaction and morale, but it was designed to do more. One solution is to use problem-solving techniques to help teams identify the level at which they want to address a problem, whether that be the subinstitutional, institutional, or system level. If QI is to fulfill its promise, skilled managers must create effective teams capable of defining and solving complex problems.

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Efficiency, OrganizationalEvaluation Studies as TopicHospital AdministrationHospital AdministratorsManagement Quality CirclesMethodsProblem SolvingQuality Assurance, Health CareUnited StatesJournal Article

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BibTeXRIS

M A Paterson, J Wendel. 1994. Quality improvement--boon or boondoggle?. https://doi.org/10.1080/00185868.1994.9948496

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