Using data to reduce employee turnover.

Abstract

Turnover in the health care industry is a major detriment to the delivery of cost-efficient, quality care. But by analyzing specific data on an ongoing basis, a manager can determine the rationale for turnover and implement measures to improve it. This article examines the issue of turnover based on three years of data from a medium-sized, long-term care facility. Specifically it will focus on what data were examined and what they revealed, how the organization responded to the data, and what was resultant to the organization. Managers can replicate these processes for improvement in their facility.