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PubMed · 10180005

Performance indicators. All quiet on the front line.

M Goddard·R Mannion·P Smith
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Abstract

Managers interviewed in hospital trusts, health authorities and regional offices believed performance indicators to be broadly helpful. But our study found evidence that the role of the current performance indicators is distinctly limited. The indicators are primarily used to highlight instances of exceptionally poor performance. Frontline staff, such as junior doctors, are often largely unaware of performance indicators. Performance indicators have led to misrepresentation and manipulation of data.

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Attitude of Health PersonnelBenchmarkingEfficiency, OrganizationalHospitals, PublicQuality Indicators, Health CareState MedicineTotal Quality ManagementUnited KingdomJournal Article

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M Goddard, R Mannion, P Smith. 1998-05-14. Performance indicators. All quiet on the front line.. https://pubmed.ncbi.nlm.nih.gov/10180005/

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