Train case managers in information technology.

Abstract

At Hinsdale (IL) Hospital, health information specialists and case managers have created an innovative training and orientation program to get new case managers up to speed on the latest tools and techniques in information management. Established to help clinical case managers better comes to terms with complicated financial data, the program has grown into a comprehensive training system that acquaints new hires and old hands alike with the hospital's databases and teaches them appropriate methods of data mining, collection and usage. The program consists of a one-and-a-half hour initial orientation, a two-hour follow-up, and then less formal weekly and monthly meetings held on an ongoing basis.