PubMed · 10250359
Win, loss, draw: the grievance process in practice.
Abstract
The grievance procedure can be a very expensive proposition. Here's a listing of the most commonly filed grievances and what to expect when you're confronted by them.
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D R Dalton, W D Todor. 1981. Win, loss, draw: the grievance process in practice.. https://pubmed.ncbi.nlm.nih.gov/10250359/
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