Quality assurance. Issues and process.

Abstract

As a result of company-wide involvement in quality assurance we have been able to advance the concept of participatory management though the organization's base is centralized in Kalamazoo. Despite the great size and geographical span of UHCS, regional and office management staff across North America play an integral part in guiding our future. Our QA program has given field operations the opportunity to display to management their interest and desire to be involved in the overall process. Success in the home health care industry is due in large part to the work ethic of our employees and their desire to do their jobs in a truly professional manner. It is extremely important for a multiagency organization that all of its employees in every location, know that the company is only as good as its people. After all, an organization is perceived by the public through individual employees. Thus, expectation levels for health care employees must always be heightened. Quality improvement is an ongoing effort no matter how well we do it. We keep attempting to reduce the amount of rework or correction and to achieve higher levels of productivity. Employees of any healthcare organization, large or small, need to know that the organization cannot be satisfied with where it is today. We in the health service industry must be looking toward the care we can provide, better and more efficiently, tomorrow. Quality improvement is an ongoing effort, no matter how well we do it.