Using case management data to drive organizational decisions.

Abstract

Case managers armed with timely, organized, accurate, and meaningful data are powerful influencers and key decision makers. Case managers are in a unique position to use data to shape health care services, systems, and organizational strategy. They know the customers (internally and externally). They know why the organization gets and loses business. They know what the organization does well and what could use improvement. Most important, they know how well the organization is doing in managing the daily flow of financial resources. Case managers, coupled with health information support personnel, are exceptionally valuable corporate assets.