[Quality in training].

Abstract

Knowledge has become an essential resource in developed societies, and hence the role of training has become ever more important. Training is the basis of professional proficiency. This is of particular interest in a public service such as blood transfusion, which is rapidly developing. To remain competent, a professional must regularly update his (her) basic knowledge. This requires an efficient training support. To implement a quality assurance system in a training center, several factors must be considered: the choice of a reference system; the evaluation of the customer's needs; the control and the assessment procedures.