Use patient feedback and process modeling data to improve patient satisfaction.

Abstract

What would happen if...? Patient satisfaction in a busy day surgery unit was at an all-time low when managers decided to put their data to use. They established baselines, collected data to conduct process mapping, and used that information to simulate different levels of staffing. The results include dramatic improvements in patient satisfaction, LOS reductions, and cost savings. Here are the details, plus some useful data tools used at the University of Texas Medical Branch in Galveston.