PubMed · 10528577
Chartbook. Quality checkup.
Abstract
With hospital quality programs, the reach is broad, not deep. So says the National Hospital Quality Improvement Survey, conducted by health care researcher Stephen Shortell for Arthur Andersen and the American Hospital Association. Though 93 percent of responding hospitals and health systems use CQI and TQM methods is some fashion, they've taught them to only 35 percent of employees and a scant 22 percent of doctors on their medical staffs. Those poor showings leave health care lagging behind most other industries.
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T Hudson. 1999. Chartbook. Quality checkup.. https://pubmed.ncbi.nlm.nih.gov/10528577/
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