There are solutions to problems.

Abstract

In these times of health care reform and change there are an increasing number of problems in the health care workplace that health care managers must face. Solving problems successfully is important for survival of the manager and for smooth delivery of care. The challenge of solving problems can be faced by a systematic response that includes having faith in oneself, clearly defining the problem, not jumping to conclusions, considering the overall goal, getting staff involved as soon as possible, reviewing all possible options for obtaining results, developing a plan of action, selecting a strategic time to take action, conveying appropriate urgency about the problem, having faith in colleagues and staff, implementing the plan, using resources available, and evaluating the outcome as well as the process.