PubMed Health⌕ Search
Home/Archive/PubMed

PubMed · 11184080

When does a complaint become a grievance? Part 1.

P Spath
View original source ↗Export metadata ↓

Abstract

Included in the Health Care Financing Administration's new Conditions of Participation (CoPs) is the requirement that a hospital's governing board ensure there is a well-defined process that patients can use to file grievances and receive feedback. But because the CoPs do not define the term "grievance," the regulations are unclear.

Explore related subjects

Centers for Medicare and Medicaid Services, U.S.FeedbackHospital-Patient RelationsHumansMedicarePatient AdvocacyPatient SatisfactionProfessional Review OrganizationsUnited StatesJournal Article

Keep this discovery

Explore connections, maps & timelines

BibTeXRIS

P Spath. 2000. When does a complaint become a grievance? Part 1.. https://pubmed.ncbi.nlm.nih.gov/11184080/

Cite the original work for its findings. Save a collection to share your selection of sources.

KEEP EXPLORING

Related citations

PubMed2006

Guidelines for guidelines.

Practice guidelines are proliferating in medicine. In addition to methodological problems that cause guidelines to be outdated rapidly, they are plagued by conflicts of interest. They are largely consensus opinions of panels of experts, most of whom are supported by industry. Professional societies, health insurers, Centers for Medicare and Medicaid Services, and dialysis providers also benefit from guidelines. Little attention is paid to the potential for harm to patients, and to the profession of medicine, from the widespread use of guidelines.

Centers for Medicare and Medicaid Services, U.S.↗