Developing a corrective-action plan for the revenue cycle.

Abstract

A corrective-action plan for improving a group practice's revenue cycle should be preceded by a careful analysis of desired outcomes, current performance, and key indicators to be used. The revenue-cycle improvement-planning process should involve all stakeholders--physicians, management, and staff. Once goals have been set and key indicators selected, the group practice should perform a pyramid analysis. This analysis takes into account the information system capabilities, work-flow processes, staffing, and organizational structure needed to support the revenue cycle. When the pyramid analysis has been completed, a workable plan can be developed.