Rapid-cycle feedback can work for multiple needs.

PubMed · 11481900

Rapid-cycle feedback can work for multiple needs.

Abstract

Why wait for data when you can have them now? For a dozen years, management at Delnor Community Hospital in Geneva, IL, saw patient satisfaction scores fluctuate between the 50th and 75th percentile. And for a dozen years, management felt that while that was 'pretty good, we wished we could do better,' says Michael Kittoe, MBA, the chief financial officer of the 118-bed facility. About two years ago, the hospital started a campaign to make customer service a real competitive differentiation for the hospital.

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Feedback Health Care Surveys Hospital-Patient Relations Hospitals, Community Humans Illinois Outcome and Process Assessment, Health Care Patient Satisfaction Time Factors Journal Article

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2001. Rapid-cycle feedback can work for multiple needs.. https://pubmed.ncbi.nlm.nih.gov/11481900/

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