E-mail: a new management parameter.

Abstract

E-mail is an increasingly common way to share information within business communities and the general population. This technology can significantly affect the process of and expectations for communications between the clinician and the patient. The unique characteristics and attributes of computer-based communications can ultimately enhance outcomes for patient well-being if the clinician is informed, proactive, and avoids certain potential pitfalls related to the technology and its inclusion within the pattern of care. In this article the author considers the impact of E-mail on personal and professional life and includes ideas the reader may find of value in managing and orchestrating this new dimension for communications.