PubMed · 12239801
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Gary G Ludwig. 2002. How are we doing? Measuring system performance.. https://pubmed.ncbi.nlm.nih.gov/12239801/
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Trusts vary greatly on their progress in achieving waiting-list targets, particularly for 2005. A study of trusts with a range of performances identified four key criteria: information use, managerial focus, capacity and long-term efficiency. Actions that help a trust 'catch up' rarely help them 'keep up; strategies may need to change once waiting lists have fallen markedly. Flexibility, forward planning and 'expecting the unexpected' are characteristics of successful trusts.
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