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Improving patient satisfaction through multidisciplinary performance improvement teams.

Pamela Klauer Triolo·Paula Hansen·Yasmin Kazzaz·Heather Chung·Stuart Dobbs
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Abstract

Hospitals today are challenged by high patient census, rising acuity, and workforce issues that can result in a serious decline in overall patient satisfaction. This article discusses how one hospital tackled the issue of declining patient satisfaction scores on five "troubled" patient care units through a performance improvement strategy that included MD-RN partnerships, co-mentoring, and unit staff development and involvement in the problem-solving process. The result was a steady improvement in patient satisfaction over a 6-month period.

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HumansNurse-Patient RelationsPatient Care TeamPatient SatisfactionQuality of Health CareSurveys and QuestionnairesTexasJournal Article

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Pamela Klauer Triolo, Paula Hansen, Yasmin Kazzaz, Heather Chung, Stuart Dobbs. 2002. Improving patient satisfaction through multidisciplinary performance improvement teams.. https://doi.org/10.1097/00005110-200209000-00006

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