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Accessible cell phone design: development and application of a needs analysis framework.

Tonya Smith-Jackson·Maury Nussbaum·Aaron Mooney
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Abstract

PURPOSE: This research describes the development and use of the Needs Analysis and Requirements Acquisition (NARA) framework to elicit and construct user requirements for the design of cell phones (which are a type of assistive technology) that are both usable and accessible to persons with disabilities. METHOD: Semi-structured interviews and a focus group were used to elicit information and a systematic approach was used to translation information into requirements (construct). Elicitation and construction are the first two stages of NARA. RESULTS: Requirements for general and feature-specific phone attributes were identified, and several requirements were found to match six of the seven universal design principles. CONCLUSIONS: The study demonstrated that NARA is both a straight-forward and cost-effective method to develop user requirements and can be used throughout the development cycle.

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Cell PhonePersons with DisabilitiesEquipment DesignFocus GroupsHumansNeeds AssessmentSelf-Help DevicesUnited StatesJournal ArticleResearch Support, Non-U.S. Gov't

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Tonya Smith-Jackson, Maury Nussbaum, Aaron Mooney. 2003-05-20. Accessible cell phone design: development and application of a needs analysis framework.. https://doi.org/10.1080/0963828031000071732

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