QA, CQI, TQM: what's the difference?

S O'Neal

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PubMed · 1293230

QA, CQI, TQM: what's the difference?

S O'Neal

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Abstract

Total Quality Management (TQM) is not a program, but a process. It is a major cultural change of healthcare organizations. TQM should not be embraced as a "short term fix," but as the long term solution to the shortcomings in the delivery of patient care.

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Humans Patient Satisfaction Quality Assurance, Health Care Journal Article

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S O'Neal. 1992. QA, CQI, TQM: what's the difference?. https://pubmed.ncbi.nlm.nih.gov/1293230/

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