PubMed · 12938243
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Toralf Hystad. 2003. Steps to optimising access and security.. https://pubmed.ncbi.nlm.nih.gov/12938243/
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A disability access audit carried out at a trust operating over 50 sites revealed that a 2.3m Pounds programme of work was needed. The audit took four months, with the team spending a day at each of the premises. The audit has been followed by a staff training programme in disability awareness. The trust's information systems now show if a patient did not attend an appointment because of difficulties with physical access. All letters to patients are produced in a minimum 12-point type.