[Problem solution method. Experience of a nursing organization].

Abstract

To develop and improve nursing teams' planning and organization by means of shared and consensual group solutions with the goal to achieve greater motivation and satisfaction in their work. The author employs a management study using a business improvement method by means of problem solving techniques which involves the identification of problems and/or necessities and a group search for, and execution of, solutions. Evaluation is carried out by means of satisfaction and opinion questionnaires, both at the half-way point in this study and at the end of it filled out by nursing personnel and by the health center's multidisciplinary team as well at the end of this study. Place where this study is carried out: INSALUD Primary Health Care Center Móstoles, Area 8 in Madrid. After a comparative statistical analysis of the questionnaire results and of the methodology used, the author noted an effectiveness in problems solved and an organizational improvement. Nursing team satisfaction is positive when the opinion of the rest of the team is more dispersed.