PubMed · 14990906
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Steve Berry. 2004. Yield!! #!*&%!. https://pubmed.ncbi.nlm.nih.gov/14990906/
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Mersey Regional Ambulance Service was the worst-performing in the country. A strategic review recommended a robust approach to performance measurement and management. An impressive turnaround was achieved by simplifying management systems, rethinking responses to emergency patients and introducing a new performance framework.
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