PubMed · 15061072
Tools for patient satisfaction.
Abstract
Happier patients can lead to happier staffs, lower vacancy rates, bigger market share and healthier financial indicators. This month's gatefold examines tools that hospital CEOs use to drive change and improve satisfaction levels, and the impact those efforts can have.
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Dagmara Scalise. 2004. Tools for patient satisfaction.. https://pubmed.ncbi.nlm.nih.gov/15061072/
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