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PubMed · 15179887

Dealing with angry patients.

Stephen Lazoritz
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Abstract

Understanding what angers patients, how to listen to their concerns and what steps to take to find a resolution sound like relatively easy tasks. But, in reality, they can be one of the toughest challenges physician executives face.

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AngerHumansPatient SatisfactionPhysician-Patient RelationsUnited StatesJournal Article

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Stephen Lazoritz. Dealing with angry patients.. https://pubmed.ncbi.nlm.nih.gov/15179887/

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