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Span of control matters.

Deb Cathcart·Susan Jeska·Joan Karnas·Sue E Miller·Judy Pechacek·Lolita Rheault
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Abstract

Prompted by manager concerns about span of control, a large, integrated health system set out to determine if span of control really mattered. Was there something to it, or was it just an excuse for poor performance? A team of middle managers studied the problem and ultimately demonstrated a strong relationship between span of control and employee engagement. Consequently, it was decided to add 4 management positions to note the effect. One year later, positive changes were observed in employee engagement scores in all 4 areas. This study suggests careful review of manager spans of control to address the untoward effects of large spans of control on employee engagement.

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HumansLeadershipMidwestern United StatesNurse AdministratorsNursing StaffNursing, SupervisoryPersonnel ManagementJournal Article

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Deb Cathcart, Susan Jeska, Joan Karnas, Sue E Miller, Judy Pechacek, Lolita Rheault. 2004. Span of control matters.. https://doi.org/10.1097/00005110-200409000-00004

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