Front office: asset or liability?

Kenneth T Hertz

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PubMed · 15379207

Front office: asset or liability?

Kenneth T Hertz

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Abstract

Your front-office staff and your reception area represent the first and last impressions that patients will have of your practice on any given visit. These impressions endure, and in many cases they shape the patient's perception of the doctor. It's critical to your practice's success that these be good impressions.

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Humans Office Visits Patient Satisfaction Practice Management, Medical Professional-Patient Relations Staff Development United States Journal Article

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Kenneth T Hertz. 2004. Front office: asset or liability?. https://pubmed.ncbi.nlm.nih.gov/15379207/

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