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Knowledge work in nursing and midwifery: an evaluation through computer-mediated communication.

Fiona Brooks·Peter Scott
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Abstract

Recent changes in policy and culture require health workers to incorporate "knowledge work" as a routine component of professional practice. Innovative computer-mediated communication technologies provide the opportunity to evaluate the nature of "knowledge work" within nursing and midwifery. This study embedded an online discussion system into an acute NHS Trust to support interaction within communities of practice. The complete record of online communications was analysed. Nurses were found to predominantly engage in information work with knowledge work restricted to senior-to-senior level exchanges. In contrast, midwives were observed to employ the technology to support knowledge work between all grades. The study indicates that technology can support knowledge work, including conveying tacit knowledge effectively.

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Acute DiseaseAttitude of Health PersonnelAttitude to ComputersCommunicationComputer LiteracyComputer User TrainingEducation, Nursing, ContinuingFocus GroupsHealth Knowledge, Attitudes, PracticeHumansInterprofessional RelationsKnowledgeNurse MidwivesNurse's RoleNursesNursing Evaluation ResearchNursing InformaticsNursing Methodology ResearchOnline SystemsProgram EvaluationSelf ConceptState MedicineSurveys and QuestionnairesUnited KingdomEvaluation StudyJournal ArticleResearch Support, Non-U.S. Gov't

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Fiona Brooks, Peter Scott. 2006. Knowledge work in nursing and midwifery: an evaluation through computer-mediated communication.. https://doi.org/10.1016/j.ijnurstu.2005.02.003

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