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PubMed · 16783180

Managing patient expectations.

Joanne P Gladfelter
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Abstract

Nurses and physicians are the leading advocates of patient education and patient safety. They believe that the more knowledge and understanding patients have about the procedures they are about to undertake, the better their expectations and recovery will be. Even though efforts are taken to ensure that patients have been adequately informed about risks, complications, and expectations, evaluation of patient comprehension and understanding remains difficult. Verbal information re-enforced by repetition, written text, and a signed consent do not ensure an accurate or adequate means of truly evaluating patient knowledge, understanding, or expectations.

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CommunicationComputer-Assisted InstructionDocumentationEducational TechnologyHumansInformation ServicesInformed ConsentInternetNurse's RoleNurse-Patient RelationsPatient Education as TopicPatient ParticipationPhysician's RolePhysician-Patient RelationsPlastic Surgery ProceduresJournal Article

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Joanne P Gladfelter. Managing patient expectations.. https://doi.org/10.1097/00006527-200604000-00008

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Information-sharing among couples considering multifetal pregnancy reduction.

OBJECTIVE: To determine the information-sharing strategies of couples considering fetal reduction, and the impact of these strategies on the chances of encountering hostility in their social networks. DESIGN: Cross-sectional design of semistructured qualitative interviews, coded with respect to sharing strategies and level of personally directed hostility encountered. SETTING: Multiple Pregnancy Management Program, Comprehensive Genetics, New York, New York. PATIENT(S) AND INTERVENTION(S): Fifty women and their partners who were making a first visit to our maternal-fetal management facility, in order to consider the possibility of multifetal reduction as a pregnancy-management strategy. MAIN OUTCOME MEASURE(S): Development of information-sharing strategies, and the chances of encountering personally directed hostility regarding multifetal reduction associated with more and less selective strategies. RESULT(S): Four information-sharing strategies emerged from the analysis. Two of these strategies were relatively open (extended network, and both parents). Two other strategies were relatively selective (qualified family and friends, and defended relationship). The selective strategies were significantly less likely to encounter to encounter personally directed hostility (odds ratio, 3.88; 95% confidence intervals, 0.87-17.30). CONCLUSION(S): Selective sharing of information for couples considering multifetal prgnancy reduction is a potentially useful strategy for moderating potentially stressful relationships in their social networks. Clinics should find a way of integrating the discussion of selective sharing into their clinic's cultural repertoire of patient-support services.

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