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PubMed · 17002911

Achieving breakthrough outcomes: measurable ROI.

Fredric I Orkin·Sylvia Aruffo
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Abstract

You're a case manager. Your boss is talking return on investment (ROI). Your patients don't want to be numbers on a spreadsheet. What does it take to be a hero to both the boss and the patient? Case managers frequently try to argue that great gains in quality of life for the patient are so valuable that management ought to ease up on case managers when talking about budget and returns. An experienced quality professional might respond, "Good luck."

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Anthropology, CulturalCase ManagementCost-Benefit AnalysisHumansInvestmentsOutcome Assessment, Health CarePatient Education as TopicQualitative ResearchTotal Quality ManagementUnited StatesJournal ArticleReview

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Fredric I Orkin, Sylvia Aruffo. Achieving breakthrough outcomes: measurable ROI.. https://doi.org/10.1016/j.casemgr.2006.06.003

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