PubMed · 1903151
Watching the numbers: basic data for health care management.
Abstract
Resource utilization is a reasonable first tier measure of the value of health care services received by an employed population. It is generally inversely related to the overall quality of care. Newer time-based measures of efficiency and surveys of customer satisfaction will allow health care organizations to improve efficiency and effectiveness, thereby improving value and moderating cost increases.
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J S Harris. 1991. Watching the numbers: basic data for health care management.. https://pubmed.ncbi.nlm.nih.gov/1903151/
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