How we solved our training dilemma.

Abstract

An in-house training program for ophthalmic assistants has many advantages, including a systematic way to train staff, a fair and consistent method of determining competency and salary scale, and improved efficiency, morale, and patient care. The student progresses through five levels, each with specific requirements and completion times. The student's progress is evaluated at all stages. The training program helps improve recruitment: it not only determines where a potential employee's skills fall, but it also allows an organization to augment staff as attrition takes place with trained personnel.