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PubMed · 2328068

Measuring and validating a nurse's caring performance.

Abstract

This article describes the importance of clear, specific methods of evaluating nursing care. Nursing standards and job descriptions are explained within the context of performance evaluations for nurses.

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L S Smith. Measuring and validating a nurse's caring performance.. https://pubmed.ncbi.nlm.nih.gov/2328068/

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Listening for feelings: identifying and coding empathic and potential empathic opportunities in medical dialogues.

The objective of the study was to validate the model of empathic opportunity (EO) and potential empathic opportunity (PEO) using the Roter Interaction Analysis System (RIAS) in a sample of cancer patients. Thirty-nine audio taped consultations at an outpatient oncology clinic performed by four oncologists were previously coded with the Roter Interaction Analysis System for another purpose. These consultations were also coded by two raters with the empathic and potential empathic opportunity method (E-PE-O method). The reliability of EO and PEO coding was satisfactory. Most of the EOs were found within the RIAS category "showing concern". The PEOs were found in both the socio-emotional and the instrumental categories of the RIAS. We conclude that the E-PE-O method is a good starting point for studying the empathy process in oncology consultations.

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