PubMed · 248677
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J Hall. 1978. Loving care would help.. https://pubmed.ncbi.nlm.nih.gov/248677/
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This survey studied the satisfaction of university employees with the mail-service pharmacy option of their major health insurance provider. Nearly 92% reported good or excellent satisfaction with the mail order service. Of the 76.5% who reported receiving drug information brochures with some or all of their prescriptions, 91.5% rated the information excellent or good. When asked what sources they used to get additional information, 31.2% used a mail service pharmacist. These data suggest that mail order pharmacies, which have increased volume 50% per year since 1981, can expect to maintain and expand their market share. All pharmacy sectors should use this information to determine ways to enhance their competitive position.
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At Hurley Medical Center, patient advocates enjoy an amiable relationship with administrators and are considered a valuable management information resource.