A client-centered case management model.

Abstract

In a client-centered case management model, the case manager's personal relationships with the client and caregiver help the case manager to effectively assess the client's needs, coordinate needed care, and monitor services provided. At Connecticut Community Care, Inc (CCCI), case management is a six-step process that includes referral, assessment, care planning, service coordination, monitoring, and documentation. The program is particularly notable for its use of a structured, comprehensive assessment tool and a case management team consisting of a nurse and a social service professional.