PubMed · 466290
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B B Zeitlyn. 1979-07-14. A patient's charter.. https://doi.org/10.1136/bmj.2.6182.103
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The NHS's new complaints system is buckling under massive pressure. The Healthcare Commission is facing a backlog of more than 3,700 grievances and a private company will be brought in next week to help clear the build-up. The commission expects to receive 9,000 complaints by the end of its first year--almost double the number anticipated.
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