PubMed · 6290763
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1982. [Patient's right].. https://pubmed.ncbi.nlm.nih.gov/6290763/
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The NHS's new complaints system is buckling under massive pressure. The Healthcare Commission is facing a backlog of more than 3,700 grievances and a private company will be brought in next week to help clear the build-up. The commission expects to receive 9,000 complaints by the end of its first year--almost double the number anticipated.
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