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PubMed · 6671371

Development, implementation, and findings of a continuing client satisfaction survey.

D K Damkot·J A Pandiani·L R Gordon
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Abstract

Development of a client-satisfaction survey is described and details are given for sampling clients and iterating survey mailings on a monthly basis. Consent rates, response rates, confidentiality concerns, and costs are discussed on the basis of one year of data collection experience. Analyses revealed a general satisfaction factor and problem severity factor for both active and terminated clients. A factor of improvement was found for active clients. The utility of continuous monitoring of client satisfaction is discussed.

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Consumer BehaviorData CollectionHumansMental Health ServicesPsychometricsSurveys and QuestionnairesVermontJournal ArticleResearch Support, Non-U.S. Gov't

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D K Damkot, J A Pandiani, L R Gordon. 1983. Development, implementation, and findings of a continuing client satisfaction survey.. https://doi.org/10.1007/bf00755408

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