PubMed · 7464421
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W F Ross. 1980. Field worker's forum.. https://pubmed.ncbi.nlm.nih.gov/7464421/
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This paper explores methods of analysing work performance problems. It begins by looking at what can be understood by the term 'work performance problems' and offers a definition. The author clarifies the differences between work performance problems and negative work behaviours, to eliminate any confusion that may exist. There follows a review of some possible causes of work performance problems, as identified by a number of writers. Eight methods for analysing work performance problems are described. The difficulties of evaluating the effectiveness of methods for analysing work performance problems are highlighted and the range of variables that need to be accounted for are discussed.
Total Quality Management (TQM) principles, practices and tools are used to outline a personal checklist. This simple management system allows a manager to track undesirable and desirable job performance behaviors and establish a proactive, quality-based management style as well as a foundation to effectively apply TQM tools.