Terminal care: improving teamwork in primary care using Significant Event Analysis.

I J Benett; A F Danczak

doi:10.1111/j.1365-2354.1994.tb00013.x

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Terminal care: improving teamwork in primary care using Significant Event Analysis.

I J Benett·A F Danczak

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Abstract

Significant Event Analysis can be used to improve the effectiveness of a Primary Health Care Team caring for terminally ill patients. A method of doing this is described in detail. Positive team qualities were confirmed and enhanced. Significant areas for improvement were identified: insufficient information had been given to some key workers, changes in medication had been poorly planned, continuity of care, and emotional and professional support of team members were inadequate. A strategy for change was developed and implemented. Performance was reviewed a year later. It was found that the Significant Event Analysis had caused changes in team practices, and was valid and reliable enough to be used as a tool for improving teamwork in primary care in future.

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Humans Medical Audit Patient Care Team Primary Health Care Quality Assurance, Health Care Terminal Care Journal Article

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I J Benett, A F Danczak. 1994. Terminal care: improving teamwork in primary care using Significant Event Analysis.. https://doi.org/10.1111/j.1365-2354.1994.tb00013.x

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