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PubMed · 8418428

Total quality management: doing things right.

J Lopresti·W R Whetstone
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Abstract

Total quality management transforms quality assurance performance controls into a dynamic system for continuously improving healthcare services to internal and external "customers" in terms of outcomes. Success depends upon gaining and maintaining commitment of physicians, top management and key staff members through a working environment which values and rewards improvement efforts.

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Management Quality CirclesMethodsNursing Service, HospitalQuality Assurance, Health CareJournal Article

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J Lopresti, W R Whetstone. 1993. Total quality management: doing things right.. https://pubmed.ncbi.nlm.nih.gov/8418428/

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