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PubMed · 8585597

Client-centered approach to develop a seating clinic satisfaction questionnaire: a qualitative study.

J McComas·M Kosseim·D Macintosh
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Abstract

OBJECTIVE: The purpose of this study was to develop a program evaluation tool through a client-centered approach. Client satisfaction questionnaires previously developed for service recipients of a pediatric seating clinic have reflected the professionals' views on what should be asked. METHOD: Seven parents and caregivers of recent service recipients of the seating clinic participated in tape-recorded semistructured interviews. They were asked their views on the seating clinic, how the service could be improved, and the quality of the seat received through the clinic. RESULTS: Data were coded into nine themes related to the process and the product. Using these themes and the vocabulary used by the participants, we developed a satisfaction questionnaire. The validity of the questionnaire was evaluated by requesting feedback on clarity, content, and design from all participants and from a panel of five health professionals. CONCLUSION: A client-centered approach can be used to develop a client satisfaction tool that reflects the needs of the users. Future work will involve testing the tool in the clinical setting.

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Ambulatory CareChildCommunicationHumansOntarioPatient SatisfactionPediatricsProcess Assessment, Health CareProgram EvaluationSurveys and QuestionnairesTime ManagementWheelchairsJournal ArticleResearch Support, Non-U.S. Gov't

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J McComas, M Kosseim, D Macintosh. Client-centered approach to develop a seating clinic satisfaction questionnaire: a qualitative study.. https://doi.org/10.5014/ajot.49.10.980

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