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PubMed · 9078522

Telephone advice: new solutions for old problems.

D L Robinson·M M Anderson·P M Erpenbeck
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Abstract

This article describes the increasing use of the telephone as a means for seeking medical care. The literature is reviewed concerning the problems and pitfalls of telephone advice. The legal/ethical implications of health care providers giving telephone advice are discussed. Recommendations for the assessment of need, planning, implementation, and organization of a consistent telephone advice program are stressed. The development of a quality assurance program to maintain the quality of the advice program is presented. Suggestions for training of personnel and the importance of documentation of calls are included.

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D L Robinson, M M Anderson, P M Erpenbeck. 1997. Telephone advice: new solutions for old problems.. https://pubmed.ncbi.nlm.nih.gov/9078522/

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