Work complexity assessment: notes from the field.

Abstract

New tools and techniques for responding to staffing and skill-mix demands pose their own difficult challenges for nurse administrators. The authors use the data from one graduate student's project to emphasize the utility of the Work Complexity Assessment. It tells the story of the authors' own experience in piloting the process in a community hospital setting. Finally, they offer some specific recommendations to others who would pursue the use of the Work Complexity Assessment process.