Developing a service line approach to quality improvement.

K H Iannuccillo; G A Butler; J E McGuirl

doi:10.1097/00005237-199806000-00006

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PubMed · 9782875

Developing a service line approach to quality improvement.

K H Iannuccillo·G A Butler·J E McGuirl

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Abstract

A specialty hospital in New England is undergoing a radical change in its quality program. It is shifting from a traditional quality assurance structure with 41 segregated committees to an integrated model based on service lines. The goals for this shift were fourfold: to reduce duplication of effort, to improve the level of integration of quality efforts across disciplines, to design a comprehensive system to evaluate care, and to enhance the communication of quality efforts. The article describes the rationale for selecting a service line model for performance improvement, the process of setting this change in motion, and the lessons learned along the way.

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Female Hospital Restructuring Hospitals, Maternity Humans Infant, Newborn Pregnancy Product Line Management Program Development Quality Assurance, Health Care Rhode Island Total Quality Management Journal Article

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K H Iannuccillo, G A Butler, J E McGuirl. 1998. Developing a service line approach to quality improvement.. https://doi.org/10.1097/00005237-199806000-00006

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