PubMed · 9782976
Complaints procedure.
Abstract
Many complaints by patients can be dealt with at ward level through discussion and an apology but others are more serious. All hospitals must have a complaints procedure in place and nurses must be aware of the steps complaints can take.
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C J Pennels. 1998. Complaints procedure.. https://pubmed.ncbi.nlm.nih.gov/9782976/
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